Frequently Asked Questions
Everything you need to know about your Spring Step experience.
What is your shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. Simply visit our online portal to generate a prepaid return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.